Returns & Refunds

Effective date: [15 Oct 2026]

Faulty or incorrect items

Contact Customer Support promptly with your order number, issue details and available photos. Stop using equipment if unsafe. We will assess and arrange an appropriate remedy, including repair, replacement, price reduction or refund where applicable. Statutory rights remain unaffected.

Change of mind and cancellation

We do not normally accept change-of-mind returns unless agreed or required by law. Opened filters and water-contact consumables are generally excluded from discretionary returns. This does not affect claims for defective goods. Contact us before dispatch or installation to request cancellation; any deduction must be lawful and based on previously disclosed, accepted terms.

Returns and refunds

Contact us before returning or disconnecting installed equipment. Approved refunds normally go to the original payment method; we will confirm the amount and expected processing time. Financing adjustments follow the provider’s process. Relevant points and vouchers may be adjusted. This policy does not limit statutory remedies.

Contact

UEN: 53412191L

Customer Support: +65 8898 5017

Sales: Sam, +65 8133 3008

Store address: 280 Woodlands Industrial Park E5, HARVEST #07-37, Singapore 757322

Last updated 19 Oct 2026